Privacy Policy

This Privacy Policy describes our policies on the collection, use, and disclosure of information about you in connection with your use of our services, including those offered through our websites, emails, and mobile and desktop applications (collectively, the “Service” or “Services”). The terms “we”, “us”, “our”, and “fixup” refer to, a company at New Delhi, India. When you use any of the Services, you consent to our collection, use, and disclosure of information about you as described in this Privacy Policy.

The Services are primarily operated for profit. This Privacy Policy applies to information we collect from you through the Services; in email, text, and other electronic correspondence; and through any mobile or desktop application through which we may communicate. This Privacy Policy does not apply to information we collect offline or that any third party collects from you after you follow links on or in the Services, including any advertising and affiliate links.


information We Collect And How We Use It

We may collect and store information about you in connection with your use of the Services, including any information you transmit to or through the Services. We use that information to permit you to access the Services, provide the Services’ functionality, ful fill your requests, improve the Services’ quality, engage in research and analysis relating to the Services, personalize your experience, track usage of the Services, process and respond to your feedback and suggestions, provide feedback to third party businesses that are or may become advertisers on the Services, display relevant advertising, market the Services, provide customer support, message you, back up our systems, allow for disaster recovery, administer the Services, diagnose technical or other issues regarding the Services, enhance the security of the Services, carry out our responsibilities and enforce any rights we have, including billing and collection rights, and comply with legal obligations. In addition, we may use that information for any use as we may indicate at the time you provide the information, and to fulfill any other purpose with your consent. Even when we do not retain such information, it still must be transmitted to our servers initially and stored long enough to process. All information collected from the Services belongs to us, whether or not such information is personal information, information you volunteer, or information passively collected about you. As such, such information may be subject to transfer to a new owner in the event of our bankruptcy, sale, or liquidation. The Services may contain links to or from other websites or services. This Privacy Policy only applies to information collected by us through the Services, and we are not responsible for other websites’ or services’ privacy practices. Please be aware of when you exit our Services using such links. We encourage you to review the privacy practices of all other websites and services you reach through links appearing during your use of the Services.

Please also note:

Account Information: If you create a FixUp account, we may collect, store, and use the information you provide during that process, such as your full name, phone number, technical information about your hardware and software, zip code, physical address, and other information you may provide with your account, such as your photo, gender, email address, and birth date. We may publicly display your name, as well as any photo or other content you submit through the registration process or as part of your account profile. You can modify some of the information associated with your account through your account settings. If you believe that someone has created an unauthorized account depicting you or your likeness, you can request its removal by contacting us at the contact provided in Section 8. Should you choose to email us, please include in the subject line or body of your email the phrase “Unauthorized Account”. We may request further information from you; including submission of a government-issued ID. If you submit a copy of your government-issued ID for account verification purposes, we delete that copy a reasonable period after closing the matter for which it was submitted.

Contacts: You can invite others to join by providing us with their contact information, or by allowing us to access your contacts from your computer, mobile device, or third-party sites to select which individuals you want to invite. If you allow us to access your contacts, we may use that information to process your invitations and support your and their use of the Services.

Communications: When you sign up for an account or use certain features, you are opting to receive messages from other users, businesses, and us. You can manage some of your messaging preferences through your account settings, but note that you cannot opt out of receiving certain administrative, transactional, or legal messages from us. If you exchange messages with others through the Services, we may collect, store, and use them in order to process and deliver them, allow you to manage them, and we may review and disclose them in connection with investigations related to use of the Services, as well as our efforts to improve the Services. We may not deliver messages that we believe are objectionable, such as spam messages, fraudulent solicitations, or otherwise violate our Terms of Service. If you send or receive messages through the Services via SMS text message, we may log phone numbers, phone carriers, and the date and time that the messages were processed. Carriers may charge recipients for texts that they receive. We may also collect, store, and use information that you provide through communications to us, including from phone calls, letters, emails and other electronic messages, or in person. We may contact you, including by phone or email, using the contact information you provide us, make publicly available, or that we have on record. Our calls with you may be monitored and recorded for quality purposes.

Transactions: If you initiate a transaction through the Services, such as a purchase, we may collect, store, and use information about you, such as your name, phone number, address, email, and payment information (such as a credit card number and expiration date), as well as any other information you provide to us, in order to process your transaction, send communications about the seller to you, and populate forms for future transactions. This information may be shared with third parties, and third parties may share such information with us, for the same purposes. When you submit credit card numbers, we encrypt that information using industry standard technology.

Activity: We may collect, store, and use information about your use of the Services, such as your search activity, the pages you view, the date and time of your visit, businesses you contact using our Services and purchases you make through the Services, your personal interests, online interactions, requests for Services, communications with us and third parties, advertisement interactions, and any other activities when using the Services. We also may collect, store, and use information that your computer or mobile device may provide to us in connection with your use of the Services, such as your browser type, type of computer or mobile device, browser language, IP address, WiFi information such as SSID, mobile carrier, phone number, unique device identifier, advertising identifier, location (including geolocation, beacon based location, and GPS location), and requested and referring URLs. We may also collect, store, and use your location whenever our mobile applications are running, including when running in the background, if you enable our mobile apps to access such information in the course of using the Services. You may be able to limit or disallow our use of certain location data through your device or browser settings, for example by adjusting the “Location Services” settings for our applications in iOS privacy settings. We do not track visitors’ activities over time or across third-party websites and therefore do not respond to Do Not Track (DNT) signals. However, many third-party websites track your browsing activities in order to tailor advertisements and other content to your interests. If you do not wish to be tracked in this manner, then you should configure your browser or device settings appropriately.

Different Devices: You may access the Services through different devices (e.g., your mobile phone or desktop computer) and different platforms (e.g., the or the fixup mobile app). The information that we collect, store, and use through those different uses may be cross-referenced and combined, and your contributions through one platform will typically be similarly visible and accessible through all other of our platforms.


We, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called “flash cookies”), advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technology (“Cookies”) in connection with your use of the Services, third-party websites, and mobile applications. Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, on our web pages, and on our servers. Cookies may transmit information about you and your use of the Services, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. Cookies may be persistent or stored only during an individual session. In the event that our business partners, affiliates, or advertisers use cookies, we will not have access to or control over such cookies.

The purposes for which we use Cookies in the Services include: to make the Services work in the way you expect; to prevent fraud, protect your data from unauthorized parties, and comply with legal requirements; to remember information about how you prefer the Services to behave and look; to allow or prevent notices of information or options that we think could improve your use of the Services; to make advertising more relevant to users and more valuable to advertisers; to help us understand how visitors use the Services.

You can set some Cookie preferences through your device or browser settings, but doing so may affect the functionality of the Services. The method for disabling Cookies may vary by device and browser, but can usually be found in your device or browser preferences or security settings. For example, iOS and Android devices each have settings which are designed to limit forms of ad tracking. Please note that changing any of these settings does not prevent the display of certain advertisements to you.


Third parties may receive information about you as follows:

Advertisers: We may allow third parties to use Cookies through the Services to collect the same type of information for the same purposes as we do. Third parties may be able to associate the information they collect with other information they have about you from other sources. We do not necessarily have access to or control over the Cookies they use, but you may be able to opt out of some of their practices. Please note that opting out does not prevent the display of all advertisements to you. Additionally, we may share non-personally identifiable information from or about you with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address) to facilitate the display of targeted advertising. You may be able to limit our sharing of some of this information through your mobile device settings, as described in Section 2 above, or through the Services’ settings.

Service Providers: We may rely on third-party providers to support or provide some of the services that are available through the Services, such as navigation. We may also rely on third party providers to perform certain services for us in connection with your use of the Services, such as communications and hosting services, network security, technical and customer support, tracking and reporting functions, quality assurance testing, payment processing, our own marketing of the Services, and other functions. We may share information from or about you with these third-party providers so that they can perform their services or complete your requests. These third-party providers may share information with us that they obtain from or about you in connection with providing their services or completing your requests. Third-party providers may also share this information with their subsidiaries, joint ventures, or other companies under common control. Some of our Services utilize framing techniques to serve content to you from our third-party providers, while preserving the look and feel of the Services. In such cases, please note that the information you provide is being provided to the third party.

Aggregate or Anonymous Information: We may share user information in the aggregate with third parties, such as actual and potential advertisers and content distributors. For example, we may disclose the number of users that have been exposed to, or clicked on, advertisements. We may also disclose anonymised information about your use of the Services, for example if you engage in a transaction in connection with Services, we may publicly disclose information about the transaction without providing identifying information about you or otherwise disclosing your participation in the transaction.

Business Transfers: We may share information from or about you with our parent companies, subsidiaries, joint ventures, or other companies under common control, as may now exist or as may exist in the future, in which case we will require them to honor this Privacy Policy. We may share information from or about you with a buyer, successor, or other third party due to a merger, restructuring, reorganisation, or other transfer or disposition of or our operations, including, but not limited to, in the event of a sale, bankruptcy, dissolution, or similar proceeding. If another company acquires Fixup, or all or substantially all of our assets, that company will possess the same information, and will assume the rights and obligations with respect to that information as described in this Privacy Policy, unless we provide you with prior notification that your information will become subject to a different privacy policy.

Investigations and Legal Disclosures: We may investigate and disclose information from or about you if we have a good faith belief that such investigation or disclosure: (a) is reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, statute, administrative or judicial proceeding (including arbitration), government regulatory compliance, or other legal process or law enforcement requests served on us; (b) is helpful to prevent, investigate, or identify possible wrongdoing in connection with the Services; or (c) is helpful to defend, pursue, or participate in legal actions or proceedings or exercise a legal right; to take precautions against actual or potential liabilities; to investigate or respond to potential or suspected illegal activities, fraud, or threats to the Services, its users, or the property or physical safety of any person; to enforce or investigate violations of our rules or terms of use; or as otherwise permitted or required by law.

Links: The Services may link to third party services, like a business’s URL. Except as set forth herein, we do not share your personal information with them, and are not responsible for their privacy practices. We suggest you read the privacy policies on or applicable to all such third party services.

Third Party Users: If you use the Services to communicate with other users of, or people you invite to use, the Services, we may share your information to such third-party users in order to facilitate your use of the Services with them.

Third Party Services: If you sign up for, or log into, Fixup using a third party service like Facebook or Google, or link your Fixup account to your account with a third party service like Facebook or Twitter or whatsapp, we may receive information about you from such third party service. If you post content to a third party service through the Services, that third party service will also receive that content, which will be visible to anyone that has access to it through that third party service.

Other Third Parties: In addition, we may use share information with any third party as we may indicate at the time you provide the information, and to fulfill any other purpose with your consent, or parental consent if the user is a minor.


Other users may be able to identify you, or associate you with your account. Fixup users can also use features of the Services that may connect them to other users whom they do not know. You can adjust the settings for this feature in your account settings, such as disallowing forwarding of invitations and blocking users. Please also note that the messages you send or receive using the Services are only private to the extent that both you and the person you are communicating with keep them private. For example, if you send a message or invitation to another user, that user may choose to publicly post it. Also, we may access and disclose such messages in the course of investigations relating to use of the Services.

You are responsible for keeping any information you provide on the Site current. Please contact us as provided in Section 8 to request access to view, correct, or delete information you have provided to us. Should you choose to email us, please include in the subject line or body of your email the phrase “Privacy Access Review”. We will make reasonable efforts to comply with your requests, if possible. If you provided information in connection with a specific aspect of the Services we provide, you may have to update or delete that information by returning to that Services page. Any requests to delete your information are subject to our internal reporting and retention policies as well as any legal obligations that we may have.

If you wish to opt out of any specific communications or privacy practices, contact us as provided in Section 8, explaining the specific communications or privacy practices you want to opt out of. Should you choose to email us, please include in the subject line or body of your email the phrase “Privacy Opt Out”. You may also opt out by clicking “unsubscribe,” or a similar button, at the bottom of any emails we may send you and then following the online instructions. However, please note that it may not be possible to opt out of certain emails (for example, confirmation emails related to services you have requested), and we may not agree to your request, in which case, you may either continue to use the Services under the specific communications or privacy practices you want to opt out of, or discontinue your use of the Services and close your account.


You can close your account at any time and cease using the Services.

We may retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law.

We reserve the right to determine the most appropriate means of providing you with any notice required or advisable, in our sole discretion, under the terms of this Privacy Policy or as required by law. We may choose to provide notification by email, physical written notice, posting on the website or mobile application, or through other means.


The Services are intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are under 13 years of age, do not use the Services or provide any personal information to us. We take steps to remove such information and terminate the child’s account. If you become aware that a child has provided us with personal information without parental consent, please contact us as provided in Section 8. Should you choose to email us, please include in the subject line or body of your email the phrase “Child Privacy”.


We use various safeguards to protect the personal information submitted to us, both during transmission and once we receive it. These security measures seek to protect your information both online and offline from disclosure, alteration, or unauthorized use. However, please keep in mind that no transmission of data over the internet or via a mobile device, or method of electronic storage, is guaranteed to be completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Third parties may be able to access private communications illegally; for instance, through the use of hacking, malware, and viruses. As such, all information you transmit to us or in using any of the Services is at your own risk. The information you submit to us is encrypted using Secure Sockets Layer (SSL) data encryption technology and is transmitted in a way we expect to be secure. You may verify this by locating “https” at the beginning of the address of the webpage or an icon of a closed lock in your browser. The computers and servers we use are also kept in a secure environment behind firewalls. We limit access to your information as set forth in this Privacy Policy. We are not responsible for instances where third parties circumvent our security measures without authorization, illegally or otherwise. We will promptly notify you in the event that your information becomes compromised if and as required by applicable law.


You may contact us concerning our Privacy Policy, online or by writing to us at the following:


We may update this Privacy Policy at any time. We will post any changes in our privacy practices on this page with the date of the most recent revision indicated next to “Last updated” near the top of the page. If we make significant changes to the way we manage our users’ information, we will notify you by posting a notice on our website or through our desktop or mobile applications. It is your responsibility to ensure we have your current contact information and to periodically check this page and our desktop or mobile applications for any updates. By continuing to access or use the Services after those changes become effective, you acknowledge and accept the revised Privacy Policy.


We share information globally, both internally within the company, and externally with our partners and with those you connect and share with around the world in accordance with this policy. Your information may, for example, be transferred or transmitted to, or stored and processed in the United States or other countries outside of where you live for the purposes as described in this policy. These data transfers are necessary to provide the Services and to globally operate and provide our Services to you. We utilize standard contract clauses, rely on the European Commission’s adequacy decisions about certain countries, as applicable, and obtain your consent for these data transfers to the United States and other countries, including your consent through use of the Services.